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Reasons to Choose Business VoIP for Telephony

July 31, 2017
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Businesses of all sizes have been switching to VoIP, and you may be wondering what makes it different from a regular telephone system. Are they making the change just because they want to say they have the latest thing, or is there something to it? It turns out that the newer technology is familiar enough to be comfortable, yet is upgraded enough to make it well worth adopting.

VoIP Phones Are Familiar at the User Level

For those who actually use the phones – such as call center employees, salespeople, and receptionists – the experience is just like what they’ve always known. Just like with landlines, in-office calls are taken by picking up the receiver or pressing the proper button, and they’re disconnected by hanging up. This makes it so that you don’t have to put them through extra training when you adopt VoIP telephony. Your staff will be ready to go the moment your new system is installed and activated.

VoIP Offers Extended Functionality for Ground-Level Users

Many salespeople and managers wish that their clients could reach them by calling the main business number even when they’re on the road or at home. VoIP grants this wish. By using timed call forwarding, you can set it up so that calls follow these employees throughout their days. This lets them eliminate the need to list a plethora of phone numbers on their business cards, streamlines things for your customers, and presents a more professional appearance. Cell phones and landlines can both be target destinations for forwarded calls, so employees can travel anywhere and still be reached by customers calling your main number and entering their extensions.

Other options for call forwarding also exist, and will help you handle different time zones, unexpected office closures, and similar situations.

VoIP Saves Your Company Money

There are many ways that signing up with a VoIP provider will save your company money. At the most basic level, there is the simple fact that the base plans are cheaper than most comparable ones offered by landline companies. Then, VoIP providers further cut base costs by eliminating the per-call fees that landline companies charge their business customers. VoIP goes even further by eliminating long-distance fees. For high-volume callers, the lack of these two fees alone can save hundreds or even thousands of dollars per year.

More cost savings can be found in the way VoIP companies sell their features. Instead of forcing you to buy a padded-up “premium” plan to get the one or two features you really want, they allow you to pick and choose your features on a singular basis. There are no feature tiers, packages, or other tricks employed to make you buy and pay for unwanted capabilities.

If you’re planning to increase your office’s telephone capacity, you can save even more money. This is because you won’t have to pay for landline installation. VoIP works through your cable internet lines, so you’ll only need to install one set of communication cabling for both it and your internet connection.

Finally, you can do away with your leased or purchased PBX switching box. VoIP PBX is handled entirely on your provider’s server, and all you need to do to use it is go into your account and enter the relevant information. This will save you on hardware costs, and if you currently hire a technician to handle your PBX set-up, you’ll save by not having to continue to do so.

To learn more about VoIP and how it will help your business modernize and save money at the same time, just contact us. We’ll be glad to assist you in setting up the perfect plan and options to meet all of your company’s needs.

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