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3 Tips For Better Quality on All of Your Business VoIP Calls

August 3, 2017
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Having a VoIP calling system is an important part of business operations for countless companies. And if you are one such company that relies on VoIP calling, there are plenty of things that you can do to ensure the highest level of quality is maintained on every single call with your customers. In this post, we will take a look at three helpful tips that you can use to improve the quality of every business VoIP call.

  1. Get Rid of Feedback at The First Sign of it: Feedback is an echoing sound that can occur during VoIP calls when your voice plays on the other person’s speaker, is picked up by their mouthpiece, and goes back to your speaker. When the issue of feedback is not addressed right away, it is an audio quality problem that will build up over time and begin to drown out your voice on calls. One way you can minimize feedback is by simply lowering the volume of your speakers. However, this should be considered more of an immediate and temporary solution. The best thing that you can do to totally get rid of feedback on your VoIP calls is to replace your phone with one that has a lower frequency. A lower frequency phone will ensure that the speakers do not pick up any additional noise and that your voice and the other participant’s voice are the only things heard during the call. A lower frequency will also guarantee that your voice and the receiver’s voice are only transmitted one time and that there will be no echo.
  2. Invest in a Higher Quality Headset: If the overwhelming majority of your business calls take place over the computer and you are finding that the call quality is not what it should be, the culprit could be simpler than you think. Often times, businesses who are dealing with call quality issues quickly discover that the reason for this is a poor quality headset. If you are still using a cheap or old headset to make your calls, there is a very good chance that your headset has cables that are thin and poorly insulated, thus compromising audio clarity. To ensure the highest level of quality, invest in new headsets that come with short and insulated cords. It is also important to remember to replace those headsets anytime the cords shows sign of decay as this will quickly lead to poor audio quality. If you outsource your employees and they work from home with their own headsets, it is vital that you make sure they have high quality headsets in order to make sure all VoIP calls are clear and seamless.
  3. Plan For High Quality on Limitless VoIP Calls: For many businesses, it simply isn’t possible to limit the length of time that your VoIP calls are or limit the number of calls that you make during the day due to low bandwidth. Before every work day, you want to make sure that you have enough bandwidth to maintain quality calls all day long. This can be done by prioritizing your VoIP calls above all of your other programs in your network. Simply go to your router’s setup application, hit the “applications” button, and point your router to VoIP traffic. This will guarantee that you have enough bandwidth for all of your VoIP calls.

Looking for more information on ways that you can improve your VoIP call quality? Don’t hesitate to contact us today with any questions that you may have. You can also check out our official website or keep reading our other blog posts for more free resources.

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